Refund policy
Effective Date: June 11, 2026
At Lexit, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition
- Include all original packaging, tags, and accessories
- Be accompanied by proof of purchase or order confirmation
To initiate a return, please contact us at lexitofficial.store@gmail.com. Our team will guide you through the return process and provide the return address if your request is approved.
Please note that returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
We recommend inspecting your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your package. We will review the issue and work to provide a suitable resolution as quickly as possible.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, certain products may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Clearance or final-sale items
- Products showing signs of use or damage caused after delivery
If you're unsure whether your item qualifies for a return, please contact our support team before submitting a request.
Exchanges
If you wish to exchange an item, please contact us first. Subject to product availability, we will assist you in arranging an exchange or recommend the best available solution.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed through the original payment method within 7–10 business days. Processing times may vary depending on your bank, card provider, or payment service.
Contact Information
Email: lexitofficial.store@gmail.com
Address: Nazimabad No. 1, Chawla Market, Karachi, Pakistan
If you have any questions regarding returns, exchanges, or refunds, our team will be happy to assist you.
